Privacy Policy

Scope and operator

This Privacy Policy applies to the FranchiseOS Discord application, website, dashboard, Madden connection, and associated support. “FranchiseOS,” “we,” and “us” refer to the independent operator of the FranchiseOS service.

FranchiseOS is a third-party community platform. It is not operated by or affiliated with Discord, Electronic Arts, the NFL, or any NFL club.

Information we collect

Discord account and server information

• Discord user IDs, usernames, display names, and avatar URLs.
• Server, channel, role, message, interaction, and application-command identifiers.
• League memberships, staff roles, team ownership, and permissions.

League activity you provide

• Availability windows, proposed game times, confirmations, reschedule history, and completion requests.
• Trade-block listings, trade proposals, negotiation history, notes, and approval decisions.
• Force-win, fair-sim, dispute, and commissioner-ruling reasons.
• League settings, setup choices, channel mappings, reminders, and administrative actions.

Madden connection and franchise data

• EA persona and platform identifiers, selected franchise identifiers, encrypted access and refresh tokens, token expiration, and connection status.
• Schedules, scores, standings, teams, rosters, player ratings, statistics, injuries, transactions, contracts, and salary-cap information made available through the connected account.
• Raw Madden responses and import metadata retained for synchronization, troubleshooting, recovery, and league history.

FranchiseOS does not receive or store your Discord password or EA password. Authentication happens on Discord’s or EA’s own pages.

Website and technical information

• A signed, HTTP-only web session containing your Discord identity and expiration time.
• Basic request, error, security, browser, and device information produced by our hosting and infrastructure providers.
• Information you send when contacting support.

How we use information

• Operate Discord commands, league setup, ownership, scheduling, gameday, trades, commissioner controls, and the dashboard.
• Authenticate users and limit each person to leagues they are authorized to access.
• Connect to Madden at a commissioner’s direction and normalize league data.
• Maintain audit history, data freshness, recovery, diagnostics, reliability, and security.
• Provide support, investigate abuse, comply with law, and enforce our terms.
• Understand aggregate feature usage and improve FranchiseOS.

Where applicable, we process information to provide the service you requested, based on legitimate interests in operating and securing the service, with consent, or to comply with legal obligations.

How information is displayed and shared

League information is displayed according to the server’s configured channels, roles, and dashboard memberships. Some information is private to owners or staff, while public league channels may show schedules, results, rosters, standings, trade-block listings, transactions, and rulings.

We may share data with service providers that help operate FranchiseOS, including Discord, Electronic Arts, database, cloud-hosting, security, and network providers. These providers process information under their own terms and privacy policies.

We may disclose information when required by law, to protect users or the service, to investigate abuse, or as part of a merger, acquisition, financing, or transfer of the service subject to appropriate safeguards.

We do not sell personal information or use it for third-party targeted advertising.

Cookies and authentication

The dashboard uses essential cookies for Discord sign-in and security. The temporary OAuth cookie normally expires within ten minutes. A successful dashboard session normally expires after seven days. These cookies are HTTP-only, signed, secure in production, and are not used for advertising.

Retention

• Discord profile and league records: retained while needed to operate the league and preserve requested league history.
• EA connection tokens: retained in encrypted form until disconnected, deleted, invalidated, or no longer needed.
• Imported Madden data: normalized records and raw responses may be retained for recovery, synchronization history, diagnostics, and historical league features.
• Security and operational logs: retained for a limited period appropriate to reliability, abuse prevention, and legal requirements.
• Backups: deleted information may remain temporarily in restricted backups until those backups expire.

We delete or de-identify personal information when it is no longer needed for the purposes described here, unless a longer period is required by law, needed to resolve a dispute, or requested as part of a league-history feature.

Your choices and deletion requests

Commissioners can stop future Madden access with /madden disconnect. This removes the stored EA connection tokens but does not automatically erase league data that was already imported.

Server owners can use FranchiseOS’s protected league reset process to remove bot-managed league data and resources. Removing the bot from Discord alone may not delete database records.

You may request access, correction, or deletion of your personal information by emailing support@franchiseos.gg. Include your Discord user ID and the relevant server ID. We may verify your identity and authority before acting. Certain league records may be retained or de-identified where necessary for other users’ records, security, disputes, or legal compliance.

Security

We use safeguards designed for the sensitivity of the information, including encrypted EA credentials, signed and HTTP-only cookies, league-scoped authorization, restricted secrets, and access-controlled infrastructure. No online service can guarantee absolute security.

If you believe an account or league connection has been compromised, disconnect Madden access and contact us promptly.

International processing and minors

FranchiseOS and its providers may process data in countries other than your own. Where required, we rely on legally recognized safeguards for international transfers.

FranchiseOS is not intended for children under 13 and may require a higher minimum age where local law or Discord rules require it. We do not knowingly collect personal information from children below the applicable minimum age.

Policy changes and contact

We may update this policy as FranchiseOS, applicable law, or connected platforms change. We will update the effective date and provide additional notice when a change is material.

For privacy questions or data requests, contact support@franchiseos.gg.